[chromium-discuss] [Web Push Notifications] Why does a Chrome Notification's "Settings" Action take the customer to site's global settings instead of Site's Notification settings?

[Abhishek Ghosh]

Web Push Notifications on Chrome for Android have a default action that
opens up the "Site Settings" panel that then has sections for
"Notifications", "Sound" and so on, with a "CLEAR & RESET" button below
which is the primary call-to-action on the page and immediately catches a
user's attention.

Why does the notification action take the user to Site Settings and not the
Notification Settings directly, since that whole option exists in itself?

- If someone wanted to change a website's notification settings, they
should be expected to be taken to this option instead rather than having to
make one more click.


- On the other side, the current behaviour may be quite dangerous. Users
who are not very tech savvy may not understand that tapping on the "CLEAR &
RESET" button (first thing they notice) would remove *every* preference
they have put on the website that includes cookies (their logged in state),
local storage data, permissions, audio/video preferences, and so on. They
will mistakenly lose everything. Not to mention the pain this causes for a
website owner since all the recognition context or trust/permissions they
have worked hard to establish with that user over some time will be
eradicated in a second.

I believe we should be more careful to not expose all the general &
powerful site/browser preferences eradication settings all together at once
this openly. I know that a confirmation is asked that all data including
cookies would be reset, but I don't think most people who are not very tech
savvy users, either read it or understand it properly; or are even looking
to do when they tapped on the "settings" action from the web
notification... A lot of people who are general web users don't even
understand what a cookie means, neither should we have to expect them to -
they could be people who have been introduced to the web relatively
recently (...imagine all the new people coming to internet every day in
countries like India who are still learning to properly use their
smartphones and the browser...) They may have subscribed to web push,
didn't like it, and just wanted to turn that particular thing off, but
instead the browser cleared off all data, including cookies, so now they
have to log in again and be asked for preferences again. That's a lot of
website usage friction that could be caused by a mistake!

Thoughts/opinions?

- Abhishek

[W Barry Milliken Jr.]

if you wanted to keep up with me follow me on my facebook, W Barry Milliken
Jr. after that could you remove me from the discussion page updates please.

Thanks So Much, God Bless
per, Barry Milliken

Post by Abhishek Ghosh
Web Push Notifications on Chrome for Android have a default action that
opens up the "Site Settings" panel that then has sections for
"Notifications", "Sound" and so on, with a "CLEAR & RESET" button below
which is the primary call-to-action on the page and immediately catches a
user's attention.
Why does the notification action take the user to Site Settings and not
the Notification Settings directly, since that whole option exists in
itself?
- If someone wanted to change a website's notification settings, they
should be expected to be taken to this option instead rather than having to
make one more click.
- On the other side, the current behaviour may be quite dangerous.
Users who are not very tech savvy may not understand that tapping on the
"CLEAR & RESET" button (first thing they notice) would remove *every*
preference they have put on the website that includes cookies (their logged
in state), local storage data, permissions, audio/video preferences, and so
on. They will mistakenly lose everything. Not to mention the pain this
causes for a website owner since all the recognition context or
trust/permissions they have worked hard to establish with that user over
some time will be eradicated in a second.
I believe we should be more careful to not expose all the general &
powerful site/browser preferences eradication settings all together at once
this openly. I know that a confirmation is asked that all data including
cookies would be reset, but I don't think most people who are not very tech
savvy users, either read it or understand it properly; or are even looking
to do when they tapped on the "settings" action from the web
notification... A lot of people who are general web users don't even
understand what a cookie means, neither should we have to expect them to -
they could be people who have been introduced to the web relatively
recently (...imagine all the new people coming to internet every day in
countries like India who are still learning to properly use their
smartphones and the browser...) They may have subscribed to web push,
didn't like it, and just wanted to turn that particular thing off, but
instead the browser cleared off all data, including cookies, so now they
have to log in again and be asked for preferences again. That's a lot of
website usage friction that could be caused by a mistake!
Thoughts/opinions?
- Abhishek
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[PhistucK]

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☆*PhistucK*


On Thu, Aug 16, 2018 at 12:43 PM W Barry Milliken Jr. <

Post by W Barry Milliken Jr.
if you wanted to keep up with me follow me on my facebook, W Barry
Milliken Jr. after that could you remove me from the discussion page
updates please.
Thanks So Much, God Bless
per, Barry Milliken
On Tue, Aug 14, 2018 at 7:24 AM, Abhishek Ghosh <

Post by Abhishek Ghosh
Web Push Notifications on Chrome for Android have a default action that
opens up the "Site Settings" panel that then has sections for
"Notifications", "Sound" and so on, with a "CLEAR & RESET" button below
which is the primary call-to-action on the page and immediately catches a
user's attention.
Why does the notification action take the user to Site Settings and not
the Notification Settings directly, since that whole option exists in
itself?
- If someone wanted to change a website's notification settings, they
should be expected to be taken to this option instead rather than having to
make one more click.
- On the other side, the current behaviour may be quite dangerous.
Users who are not very tech savvy may not understand that tapping on the
"CLEAR & RESET" button (first thing they notice) would remove *every*
preference they have put on the website that includes cookies (their logged
in state), local storage data, permissions, audio/video preferences, and so
on. They will mistakenly lose everything. Not to mention the pain this
causes for a website owner since all the recognition context or
trust/permissions they have worked hard to establish with that user over
some time will be eradicated in a second.
I believe we should be more careful to not expose all the general &
powerful site/browser preferences eradication settings all together at once
this openly. I know that a confirmation is asked that all data including
cookies would be reset, but I don't think most people who are not very tech
savvy users, either read it or understand it properly; or are even looking
to do when they tapped on the "settings" action from the web
notification... A lot of people who are general web users don't even
understand what a cookie means, neither should we have to expect them to -
they could be people who have been introduced to the web relatively
recently (...imagine all the new people coming to internet every day in
countries like India who are still learning to properly use their
smartphones and the browser...) They may have subscribed to web push,
didn't like it, and just wanted to turn that particular thing off, but
instead the browser cleared off all data, including cookies, so now they
have to log in again and be asked for preferences again. That's a lot of
website usage friction that could be caused by a mistake!
Thoughts/opinions?
- Abhishek
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[PhistucK]

My guess is that this is an oversight (or simply required more effort and
no resources for that effort), because on desktop, it does go directly to
the notifications section.
Generally, for feature requests, you can search crbug.com for an existing
issue for this feature request and star it. If you cannot find one, you can
use the "New issue" link at crbug.com to file a new one.
(If you do find one, do not add comments like "+1" or "me, too", it only
hinders the development and it does not make the engineers implement the
feature more quickly.)

☆*PhistucK*

Post by Abhishek Ghosh
Web Push Notifications on Chrome for Android have a default action that
opens up the "Site Settings" panel that then has sections for
"Notifications", "Sound" and so on, with a "CLEAR & RESET" button below
which is the primary call-to-action on the page and immediately catches a
user's attention.
Why does the notification action take the user to Site Settings and not
the Notification Settings directly, since that whole option exists in
itself?
- If someone wanted to change a website's notification settings, they
should be expected to be taken to this option instead rather than having to
make one more click.
- On the other side, the current behaviour may be quite dangerous.
Users who are not very tech savvy may not understand that tapping on the
"CLEAR & RESET" button (first thing they notice) would remove *every*
preference they have put on the website that includes cookies (their logged
in state), local storage data, permissions, audio/video preferences, and so
on. They will mistakenly lose everything. Not to mention the pain this
causes for a website owner since all the recognition context or
trust/permissions they have worked hard to establish with that user over
some time will be eradicated in a second.
I believe we should be more careful to not expose all the general &
powerful site/browser preferences eradication settings all together at once
this openly. I know that a confirmation is asked that all data including
cookies would be reset, but I don't think most people who are not very tech
savvy users, either read it or understand it properly; or are even looking
to do when they tapped on the "settings" action from the web
notification... A lot of people who are general web users don't even
understand what a cookie means, neither should we have to expect them to -
they could be people who have been introduced to the web relatively
recently (...imagine all the new people coming to internet every day in
countries like India who are still learning to properly use their
smartphones and the browser...) They may have subscribed to web push,
didn't like it, and just wanted to turn that particular thing off, but
instead the browser cleared off all data, including cookies, so now they
have to log in again and be asked for preferences again. That's a lot of
website usage friction that could be caused by a mistake!
Thoughts/opinions?
- Abhishek
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[Abhishek Ghosh]

I'm relatively new to the community, so thanks a lot for the tip on
crbug.com.
Didn't find anything related, hence filed issue:
https://bugs.chromium.org/p/chromium/issues/detail?id=875725

Thanks,
Abhishek

Post by PhistucK
My guess is that this is an oversight (or simply required more effort and
no resources for that effort), because on desktop, it does go directly to
the notifications section.
Generally, for feature requests, you can search crbug.com for an existing
issue for this feature request and star it. If you cannot find one, you can
use the "New issue" link at crbug.com to file a new one.
(If you do find one, do not add comments like "+1" or "me, too", it only
hinders the development and it does not make the engineers implement the
feature more quickly.)
☆*PhistucK*

Post by Abhishek Ghosh
Web Push Notifications on Chrome for Android have a default action that
opens up the "Site Settings" panel that then has sections for
"Notifications", "Sound" and so on, with a "CLEAR & RESET" button below
which is the primary call-to-action on the page and immediately catches a
user's attention.
Why does the notification action take the user to Site Settings and not
the Notification Settings directly, since that whole option exists in
itself?
- If someone wanted to change a website's notification settings, they
should be expected to be taken to this option instead rather than having to
make one more click.
- On the other side, the current behaviour may be quite dangerous.
Users who are not very tech savvy may not understand that tapping on the
"CLEAR & RESET" button (first thing they notice) would remove *every*
preference they have put on the website that includes cookies (their logged
in state), local storage data, permissions, audio/video preferences, and so
on. They will mistakenly lose everything. Not to mention the pain this
causes for a website owner since all the recognition context or
trust/permissions they have worked hard to establish with that user over
some time will be eradicated in a second.
I believe we should be more careful to not expose all the general &
powerful site/browser preferences eradication settings all together at once
this openly. I know that a confirmation is asked that all data including
cookies would be reset, but I don't think most people who are not very tech
savvy users, either read it or understand it properly; or are even looking
to do when they tapped on the "settings" action from the web
notification... A lot of people who are general web users don't even
understand what a cookie means, neither should we have to expect them to -
they could be people who have been introduced to the web relatively
recently (...imagine all the new people coming to internet every day in
countries like India who are still learning to properly use their
smartphones and the browser...) They may have subscribed to web push,
didn't like it, and just wanted to turn that particular thing off, but
instead the browser cleared off all data, including cookies, so now they
have to log in again and be asked for preferences again. That's a lot of
website usage friction that could be caused by a mistake!
Thoughts/opinions?
- Abhishek
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